Terms & Conditions
Welcome to the Chaney Services Plumbing & Excavation website ("Website"), located at chaneyplumbing.com. By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this Website.
1. About Us
Chaney Services Plumbing & Excavation is a residential plumbing and excavation company serving homeowners throughout the Greater Cincinnati and surrounding Tri-State area. Our services include plumbing repairs, drain cleaning, sewer line repair and replacement, hydro jetting, water heater installation and repair, excavation services, and other residential plumbing solutions.
2. Use of This Website
You agree to use this Website only for lawful purposes.
You may not:
Attempt to gain unauthorized access to the Website or its servers.
Introduce viruses, malware, or other harmful code.
Interfere with the Website's operation or security.
Copy, reproduce, distribute, or exploit Website content without prior written permission.
Chaney Services Plumbing & Excavation reserves the right to suspend or terminate access to anyone who violates these Terms.
3. Estimates & Pricing
Information provided on this Website is for general informational purposes only.
Any pricing displayed on this Website is subject to change without notice.
Estimates requested through our Website, email, text message, or telephone are preliminary and do not constitute a binding quote until the project has been evaluated by one of our technicians.
Additional work or charges may become necessary if unforeseen conditions are discovered during the course of the service. Whenever reasonably possible, customers will be informed before additional work is performed.
4. Scheduling & Service Appointments
Submitting a contact form, requesting an estimate, or contacting us through this Website does not guarantee an appointment.
Appointments are confirmed only after communication with our office.
While we make every effort to arrive within scheduled appointment windows, weather conditions, emergencies, traffic, supplier delays, and other unforeseen circumstances may occasionally impact scheduling.
5. Payment
Payment is due upon completion of services unless otherwise agreed to in writing.
We accept various forms of payment, including cash, check, credit/debit cards, and other approved payment methods.
Returned checks, unpaid balances, or overdue accounts may be subject to applicable fees, interest, and collection costs as permitted by law.
6. Warranties
Warranty coverage varies depending on the products installed and services performed. Manufacturer warranties apply solely to products covered by the manufacturer. Labor warranties, when offered, will be explained at the time of service.
Warranty coverage may become void if equipment is modified, repaired, or serviced by another contractor, or if equipment has been abused, neglected, or improperly maintained.
7. Emergency Services
Emergency plumbing services are offered based on technician availability.
We cannot guarantee immediate response times during severe weather events, holidays, high-demand periods, or other emergency situations.
8. Website Content
We strive to keep Website information accurate and up to date. However, we do not guarantee that all information is complete, accurate, current, or free of errors. Services, pricing, promotions, and availability may change without prior notice.
9. Third-Party Links
This Website may contain links to third-party websites for your convenience.
Chaney Services Plumbing & Excavation is not responsible for the content, policies, privacy practices, or availability of third-party websites.
10. Intellectual Property
Unless otherwise noted, all content on this Website is the property of Chaney Services Plumbing & Excavation, including but not limited to:
Logos
Website design
Text
Images
Graphics
Videos
Service descriptions
Icons
Marketing materials
No content may be copied, reproduced, modified, republished, or distributed without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Chaney Services Plumbing & Excavation shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
Use of this Website
Inability to access the Website
Errors or omissions within Website content
Delays in scheduling or service
Temporary Website interruptions
Our maximum liability shall not exceed the amount paid by the customer for the specific services giving rise to the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless Chaney Services Plumbing & Excavation, its owners, employees, contractors, affiliates, and representatives from any claims, damages, losses, liabilities, costs, or expenses resulting from your misuse of this Website or violation of these Terms.
13. SMS Consent & Electronic Communications
By voluntarily providing your mobile phone number through our Website, online forms, telephone conversations, or other communications, you expressly consent to receive calls, emails, and SMS text messages from Chaney Services Plumbing & Excavation.
These communications may include, but are not limited to:
Appointment confirmations
Appointment reminders
Technician arrival notifications
Estimates and quotes
Service updates
Invoices and billing notifications
Customer support communications
Review requests
Promotional offers
Seasonal specials
Maintenance reminders
Discounts and coupons
Marketing messages regarding our plumbing, drain cleaning, excavation, water heater, sewer, and other residential services
Message frequency may vary based on your interactions with us.
Message and data rates may apply according to your wireless carrier's plan.
You may opt out of receiving SMS text messages at any time by replying STOP to any message. Once you reply STOP, you will be unsubscribed and no further SMS messages will be sent unless you choose to opt in again.
For assistance, you may reply HELP or contact our office directly.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
14. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.
16. Changes to These Terms
Chaney Services Plumbing & Excavation reserves the right to modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon posting to this Website.
Your continued use of the Website following any updates constitutes your acceptance of the revised Terms.
17. Contact Information
Chaney Services Plumbing & Excavation
Website: chaneyplumbing.com
Phone: (513) 446-0425
If you have questions regarding these Terms & Conditions, please contact us through our Website or by calling the number above.